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Cancellation & Refunds

We, 99Bookstore believe in full customer satisfaction & hence we have a liberal cancellation policy.

How do I cancel an order on 99Bookstores?

If unfortunately, you have to cancel an order, please do before shipment is done. Please WhatsApp/call us at 8509130015 to cancel your order or Mail us at 99bookstores.in@gmail.com


For outright cancellations by you :

- On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of the order can't be done/accepted once the products under your order are released for dispatch/ shipped out from our delivery location. In such cases, a requests replacement request can be initiated post receipt of the products.

In case of cancellation before shipment, the amount shall be refunded to you through the same mode of payment.
 
Cancellations by 99Bookstore :

In some cases, 99Bookstore will cancel orders and refund full payment to the customers. Those reasons are given below.

    If there is any kind of stock issue on the latest edition.
    If the product is in damaged condition.
    If there is any delivery issue in the customer's location at that time (e.g Lockdown, Strikes).

Refund Policy :

Refunds will be made within few hours from the time of acceptance of the cancellation request.

If any shipment is returned due to incomplete/wrong address/phone no and because of which though delivery attempted but was not completed then shipping charge/minimum applicable shipping charge for that zone will be deducted from the refund amount as a case of customer negligence.

For online payment, refunds will be made in the same form in which the payment is received.

P.S. Don't worry just ask for any help, our representatives will always be there to help you.